Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at znhtextile@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at znhtextile@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at znhtextile@gmail.com.

ZNH TEXTILE – Returns & Exchanges Policy

At ZNH TEXTILE, we are committed to delivering premium products and exceptional service. Our policies are designed in line with recognized e-commerce practices and consumer rights principles followed in Pakistan. By purchasing from our website, you agree to the terms outlined below.

IMPORTANT NOTE: Items purchased on SALE are NOT eligible for exchange or refunds.

1. Eligibility for Exchange (Domestic & International)

An item will be eligible for exchange only if:

It is received in damaged condition,
if any incorrect article is delivered, or
It is received in a size different from the size ordered.
Important Terms:

Eligible items will be exchanged only for the same article as a fresh replacement (subject to stock availability).
Replacements are not issued as coupons. If a returned item qualifies, our Team will connect with the customer to share the new order number for the replacement article, with the amount adjusted accordingly.
If the same article is unavailable for exchange, our Team will contact the customer via call and WhatsApp to place a new order on the customer’s behalf, with the returned article amount adjusted.
Our Team will reach out within 48 hours of the item being received at ZNH TEXTILE premises to assist with order placement and resolution.
ZNH TEXTILE is not obligated to offer monetary refunds for such cases unless they fall under “Refund-Eligible Orders”.

1. Conditions for Exchange / Refund Eligibility

To qualify for an exchange or refund review:

The item must be unused, unwashed, and in original packaging.
All tags, labels, and accessories must be intact.
Claims of color variation due to lighting or device screen settings will not qualify for exchange/refund.
Styling elements, accessories, embellishments, or excess fabric shown in photoshoots are not included unless specifically mentioned in the design details on the website.
Claims based on expectations of additional embellishments or styling elements not mentioned online will not be accepted.
Only paid orders canceled before dispatch qualify for a refund to the credit/debit card used.

1. Timeframe for Reporting an Issue

Customers must notify ZNH TEXTILE within 3 working days of receiving the order.

Failure to notify within this timeframe will void the eligibility for exchange/refund.

1. Procedure for Online Exchange (Domestic Orders)

Contact Customer Service within 3 working days of delivery.
Provide:
Your order number
Details of the issue
Open picture of the product received with visible issues
Approved courier services:
TCS, M&P, POSTEX
All return shipping charges are the customer’s responsibility.
Once your complaint is lodged, our representative will contact you on your registered number for verification. The item must only be returned after the verification call and after receiving return instructions from our representative.
Share tracking details within 5 days after dispatching the returned item

1. Refund Policy

Refunds are applicable only on pre-paid orders:

Credit/Debit Card Orders

If a refund is approved, the amount will be credited back to the same card used for payment.
Processing time:
5-7 working days by ZNH TEXTILE
Additional time may be required by the issuing bank.

1. International Orders – Terms & Limitations

Eligibility

International orders are reviewed only if the received article is:

Damaged
Wrong size
Incorrect article
The issue must be reported within 3 working days of receiving the order.

Conditions for Review
Customers must provide:

Order number
Clear images showing the issue
Once your complaint is lodged, our representative will contact you on your registered number to guide you further with the process.

ZNH TEXTILE reserves the right to decline claims where required evidence is incomplete or not provided.

1. Important Legal Notes

ZNH TEXTILE is not liable for refund/compensation in the following cases:

Orders already processed or dispatched cannot be canceled or modified.
If the customer refuses to accept delivery, no refund or compensation will be provided.
If the parcel is held by Customs in the destination country:
The customer must provide all required documentation.
ZNH TEXTILE will not refund the order if the parcel is not cleared.

1. General Legal Disclaimer

ZNH TEXTILE reserves the right to amend, update, or modify these policies without prior notice, in accordance with changes in business practices or regulatory requirements.
Decisions made by ZNH TEXTILE’s Quality Assurance and Customer Service teams will be considered final.
Misuse of the returns/exchange policy, fraudulent claims, or repeated violations may result in refusal of service.

CONTACT US

For any assistance, you may reach us through the following channels:

Email: znhtextile@gmail.com
Call: +92-332-6623-518
WhatsApp: +92 312 7055 077

We are here to help you with any queries or concerns.